One word to describe Chris – Simply charismatic! I have been fortunate enough to have received several opportunities to work with him on multiple international projects. No exaggeration, but Chris is one of the most hard-working entrepreneurs in the digital ecosystem! Genuinely humble, he never fails to bring excellence, knowledge, and strategic visions to everything he does, whether it’s to forge partnerships, build communities, trailblaze with his many ventures, or spearhead social impact yielding projects globally. A powerful name to reckon with in the BPO industry, Chris is extremely humble, and I have always stuck to his professionalism and positivity. Highly recommended!

Chris is one director whom once you get to know his style of working, it is a privilege to work with him. He gives a lot of importance to the detailing within processes. He has strong hold on the processes followed in the Call Center business. He ensures to give you the space required to work and improve. I have learned quite a few things from his approach towards problem solving. A great boss and above all a great human being to work with. Cheers!!! thats Chris's way of signing of

I'm thrilled to shine the spotlight on Chris Mackintosh, a true trailblazer in the world of Business Process Outsourcing (BPO). Chris Mackintosh journey is a testament to their exceptional ability to not only grow BPO companies but also foster strong client relationships and pass on invaluable knowledge to colleagues. In the competitive landscape of BPO, Chris Mackintosh has consistently demonstrated an extraordinary knack for driving growth. Their strategic vision, adaptability, and dedication have propelled companies to new heights. Clients have not only benefited from outstanding service but have also been inspired by his proactive approach to problem-solving. But his impact doesn't stop there. He is a firm believer in the power of knowledge sharing. He has been instrumental in mentoring colleagues and conducting insightful workshops, enriching our industry with his wisdom. Let's celebrate Chris Mackintosh remarkable
achievements, which serve as a beacon for all of us in the BPO world. 🙌 Here's to continued growth, outstanding client relationships, and a commitment to lifting others up!

Chris possesses a remarkable ability to build, manage and expand any center he is entrusted with to Lead. In the dynamic and fast-paced environment of a call center, he consistently demonstrated outstanding communication skills, both with our clients and within our team. His professionalism and years of experience shone through in every interaction, resulting in improved client satisfaction and a more cohesive work environment. One of Chris's standout qualities is his problem-solving prowess. He has an innate talent for swiftly identifying issues, analyzing root causes, and implementing effective solutions. Our call center's performance metrics notably improved under their leadership, with call resolution times decreasing, customer complaints diminishing, and employee morale reaching new heights. Furthermore, Chris is a natural leader and collaborator. He fostered a sense of camaraderie among our team members, consistently going above and beyond to support and mentor his colleagues. His ability to motivate and inspire others is truly admirable. In addition to his interpersonal and leadership skills, Chris is highly adaptable and resourceful. They eagerly embraced new technologies and processes, consistently seeking ways to enhance efficiency and quality within our call center operations.

Making buying easy for your B2B customers.Making buying easy for your B2B customers. December 27, 2022, Jay-R worked with Chris on the same teamDecember 27, 2022, Jay-R worked with Chris on the same team Chris has been a great friend and boss while we've worked together. His encouraging demeanor is all you could want in a good boss. In addition to making working with you an engaging and memorable experience, he trained us to be solid professionals.

Steve worked with Chris but on different teams Chris is a very competent Operations Director /Centre Manager who understands his industry inside out. His vast amount of experience managing call centres in India, Africa, Philippines and Europe over a period of 30 years really set him apart from a lot of the other people I've dealt with. Personable and willing to work the hours to get the job done I have nothing but positive things to say about working with Chris as his client. He has international knowledge with a local insight into each region allowing him to educate his clients on the pro cons and potential challenges they might face setting up outsourced operations Liked by his staff and colleagues I would recommend
Chris to anyone looking for a Global Outsourcing Partner.

I helped Chris in securing a position with a major client of mine and not only did Chris act in a corporate and professional manner throughout the long interview process, he then proceeded to be a friendly and communicative individual after placement. The client was very impressed with his work example and commitment and were very impressed with the way that he came up with and
implemented new ideas and concepts

very rarely in a corporate organisation are you lucky enough to have the benefit of an inspirer and a motivator with a wealth of industry knowledge. Even rarer is someone has the generosity of spirit to share this. I was lucky enough to benefit from all of this by working with Chris and
would not hesitate in recommending his services to any organisation.

I’ve learned a lot from Chris over the years, He has been a mentor to me and an Inspiration, Chris’s Enthusiastic nature and the ability to lead from the front has brought out the best in me in many occasions. Knowing Chris Personally and Both Professionally Chris is in the frontier of the BPO/Contact Center Industry.

Chris worked with me when launching CCU Kenya I could see from the offset he knew his stuff with regards operations and training It shows and makes a difference that he has proven years of knowledge and experience with the Global BPO contact Center arena! He can also add putting fun into hard work in his repertoire

Chris is a fantastic operational leader that knows how to strike the right balance to meet the commercial goals whilst getting it right with his people.His extensive experience in Contact centers and Offshore Outsourcing make him a great asset for any contact center operation.

I have worked with Chris on a couple of occasions and he delivers on time, very reliable, trustworthy. I have enjoyed working with Chris and I look forward to working with him again. June 21, 2013, Kalpesh was Chris's client .

I have been both a client and a colleague of Chris's. His experience is without out question and this is reflected in how he conducts himself in business. He is approachable and flexible, which means he is able to get the most out of his relationships. I would confidently recommend him to any business looking to bring on board the best talent in the industry. August 3, 2012, Simon worked with Chris at GLS - Cegura - Various Global BPO Call center Contracts .

Chris is an exceptional Operations Manager, who used his wealth of experience and industry knowledge to great effect when assisting me with my introduction to the BPO industry. He lead by example and inspired me to work to my strenghts and quickly assimilate new areas of information that would enable me to be a success. He is a leader in every sense of the word and...more July 25, 2012, Carlton reported to Chris at GLS - Cegura - Various Global BPO Call center Contracts .

Professionally equipped to provide the best training solutions and product knowledge available. Very hands on and generates best results through managing a big team. Chris also recognises and commends good talent when noticed. September 21, 2011, Neelam reported to Chris at GLS - Cegura - Various Global BPO Call center Contracts

I enjoyed working with Chris @ CCU Kenya. He has a wealth of knowledge and experience with the Global BPO contact Center arena. He is very adept at process and operations specifically when it comes to motivating staff and bringing the best out of them. Definitely a workaholic and also “the eternal optimist”. He was always driving the management and floor with innovation and enthusiasm to over achieve and succeed. Although CCU’s success is down to good management team working it was forged by his leadership I strongly recommend him within the Global BPO Contact Center space.

I really enjoyed working with Chris Not only did I learn much about call center operations and improving AHT and CSAT It felt inspirational and empowering changing old process for new methods whilst seeing immediate results that made my personal performance look good whilst we were delivery high efficiency the whole staff base felt good about their work and I was trusted more and able to perform higher under his leadership I hope to work
with him again soon.

I wish to endorse Chris as a Strong Operational Leader, Manager, Motivator, Dynamic Influencer and Driver of People. I would especially recommend him for a role / project where responsibility is within operational delivery and execution for Global / Offshore BPO / Contact center development via Technical Client Support, Telemarketing , Telesales Strategies, Business Development and Training development across Inbound and Outbound B2C and B2B calling disciplines and functions. I have always found him prepared to be completely “hands on” specialising in increasing performance, revenues, building teams and delivering projects.

Chris was a great boss and managed to create a fun and friendly atmosphere amongst the sales teams, whilst at the same time fostering a spirit of real professionalism where everyone put in maximum effort to get the desired results. This is a rare thing and something that I've tried to emulate in my career since.

I helped Chris in securing a position with a major client of mine and not only did Chris act in a corporate and professional manner throughout the long interview process, he then proceeded to be a friendly and communicative individual after placement. The client was very impressed with his work example and commitment and were very impressed with the way that he came up...more September 12, 2011, Michael was a consultant or contractor to Chris at International Management Consulting Thomson Free Newspapers .

I have had the pleasure of working with Chris for almost 20 years both as a client and a candidate.He is probably one of the most talented versatile and driven people i have got to know. Chris always leads from the front and has the passion to enthuse and get the best out of his team.A great new business generator he is someone who will go the extra mile not only for his...more September 19, 2011, Andrew was Chris's client .

Chris supported mine and my sales team's efforts to deliver offshore B2C leads. He was hoping to facilitate the delivery of our core lead generation product. His experience and network of contacts proved invaluable, Chris is a larger than life character with a strong professional acumen. Always willing to do more if it was going to help. His knowledge of the offshore contact center space is excellent as well as his ability to manage contact center operations

Chris is one massive force in the BPO industry and UK leadgen. The go to guy, indeed the GURU! Highly skilled and always going for the extra mile. Give any BPO process to Chris and he will turn it to a massive gold mine

Mr. Chris is one of the most great directors who i was working with at Ooredoo Qatar contact center, he has a rare combination of professionalism and management skills. I’m so lucky to have worked with director like him, a manager who’s not only interested in the company’s bottom line, but also in his employees’ professional growth

I have worked very closely with Chris as we are the internal customer (Ooredoo). I admire Chris a lot because of his phenomenal leadership qualities supported with unmatchable grip on the Technological Solutions/Control Systems for delivering the best results to his internal customers. From the day when he took over as Call center Director in Starlink, he practically transformed the whole outbound Sales business for Ooredoo by 3 times what it was in just a 1 year!!! Such a type of business transformation is unheard of. Not only did he push and groom his own team to deliver high results, but also gave a tough time to the Ooredoo stakeholders to bring the right changes in terms of automation and control systems. I’m sure he will leave behind a legacy!!! Certainly of groomed and refined leadership to carry his mandate, a much more motivated & disciplined team of telesales agents and automated systems in place to get the maximum productivity

Dedication ,goal-orientation and attention to details...these qualities most notably translate in his ability which drives success whatever he takes over.Chris is the go-to person for conflict resolution and problem solving. I know very few people with his drive,zest for success and comprehensive knowledge.
I am proud to be linked to him both professionally and as well as personally.If you are presented the oppurtunity to work with him- grab it !!

I have worked with Chris on a couple of occasions and he delivers on time, very reliable, trustworthy. I have enjoyed working with Chris and I look forward to working with him again. June 21, 2013, Kalpesh was Chris's client

Chris had been my second boss at Peak. I was anxious at first as I do not know whether Chris and I would work well. My former boss and I had an ideal working relationship as we complemented each other's strengths. I wasn't sure if Chris and I would also have the same working relationship. It turned out that luck was on my side because Chris and I didnt just get along well but we also achieved many successess in all the initiatives we piloted at Peak. I believe this had been the case because Chris allowed me to share my ideas without limiting me to conventional thinking. He allowed me to freely utilize my creativity and explore the im-possibilities. While he isn't someone that is easy to please as he is very very very keen to detail and strategy execution, he always always always supported me and the other senior leaders in our team whenever he sees the value of the projects being presented to him. I would have not been more successful and gone farther at Peak without the tremendous support and empowerment of this leader who is also
100% committed and engaged in all the initiatives that I spearheaded.